Refund policy

Last Updated: 2024-10-30

At EcoTopia, we strive to provide high-quality biodegradable products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help!

Refund Eligibility

To be eligible for a refund, please ensure the following:

• The item must be unused and in its original packaging.
• You must initiate the return within 30 days of receiving your order.
• A receipt or proof of purchase is required to process your refund.

How to Request a Refund

1. Contact Us: Email us at finance@jfbioproducts.com to initiate your return. Please include your order number and a brief description of the reason for your return.

2. Return Instructions: We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Exchanges

If you received a defective or damaged item, please contact us at finance@jfbioproducts.com. We will arrange for a replacement at no additional cost.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about our Refund Policy, please reach out to us at finance@jfbioproducts.com

Thank you for choosing EcoTopia!